Tel 01279 297 619

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Tel 01279 905 881

Mon to Fri 9:30am-7pm, Sat & Sun 9am-5pm

FAQs

When do I need to pay my 25% deposit by and when would I need to pay the full amount?

The Dream Lodge Group requires your deposit at the time of your booking and you will be required to pay the outstanding balance 8 weeks before your arrival date. If you are looking to book a lodge closer to 8 weeks in advance, then the full amount of the holiday would need to be paid when booking and no deposit would be required.

When will I receive my Booking Confirmation?

You will receive your Booking Confirmation by post 3-5 working days after booking. Please allow up to 14 working days before contacting The Dream Lodge Group if you have still not received your Confirmation letter. You should also receive a confirmation email immediately after confirming your booking.

Are the Dream Lodge Holiday parks and lodges dog friendly?

Yes, all furry friends are welcome! There’s no need to leave them at home or find someone to look after them as on every park we have lodges that are pet friendly.

How can I pay my balance?

The Dream Lodge Group accept Visa, Visa debit, MasterCard, cheques or bank transfers.

What time can I check in?

The check in times all of our lodge grades are between 4pm-6pm

However if you are checking in any time after 6pm there will be a £25 charge

What days of the week can we arrive on?

The Dream Lodge Group offers you the opportunity to arrive any day of the week!

Can I change the dates or the name on my booking?

Yes, as long as the lodge you’ve requested for is available on your preferred dates, you can alter the dates of your holiday or the name on the Booking Confirmation; however this will incur a £25 administration fee per change.

Does my booking include bedding and towels?

Yes, The Dream Lodge Group aims to make your stay as comfortable as possible so we provide all lodges with fresh linen including bedding and towels.

Do you allow long term stays?

Yes we do, please refer to our Flexilets service on our website.

Can I find out which lodge I’m in?

Due to the high demand of the lodges we cannot confirm which lodge you are in until 24 hours prior to your arrival. However please rest assure you will be allocated a lodge in your requested grading

Can I have a VAT Invoice?

Yes, please contact our Customer Service team on 08444148081 or at customercare@thedreamlodgegroup.co.uk

Can I make additional payment via PayPal?

Yes, please send the payments to webbookings@thedreamlodgegroup.co.uk

Are the BBQ’s, Gas BBQ’s?

No due to H&S we have now changed all of our BBQ’s over to disposable BBQ’s.

Can I have a delivery from a supermarket?

Unfortunately not. We do offer an alternative option in the form of a welcome hamper which will be ready and waiting in the lodge for your arrival if purchased.

Can I have directions to the park?

You if select the park of your choice from the home page, click locations, you will then be given the option for directions.

Is there entertainment on the park?

We offer themed nights in The Olive Tree Restaurant at Norfolk Park, please contact our customer service team for further information of any scheduled events during your stay.

Is there anything added onto the price at the time of booking?

Any additional extra’s will be made clear at the time off booking. When using a debit card there is no extra charge, when paying via credit card there is a 2% surcharge.

 

Are groups/ young bookings allowed?

We do not accept stag or hen parties unless authorised, we do not accept any booking made by under 21’s.

 

Can I provisionally hold a lodge?

Yes we can provisionally hold lodges for up to 24 hours, provisional bookings cannot be made online.

 

Can you provide travel cots and high chairs?

We can provide travel cots and high chairs these have an additional charge of £10 per item.

Parents need to provide their own linen for travel cots.

 

Are utilities included in the holiday cost?

Yes all utilities gas, electric, water and heating is included in the cost of your holiday.

 

Is smoking allowed in the lodge?

Smoking is prohibited in all off our lodges.

 

What if I need to cancel my holiday?

See section 9.3 of the terms and conditions.

 

Do you provide insurance?

Unfortunately we do not provide insurance.

 

Do you provide guests that have accessibility needs?

There are wheelchair friendly lodges on the park, if this is something you require please talk to your booking advisor at the time of making your booking.

 

Can we make a group booking?

We do accept group bookings, please call our booking line for more information on 01844 414 8080.

 

Can I extend my holiday?

Yes where possible you could extend your booking, all extensions are subject to availability and payment of additional costs. Please call 0844 414 8081

 

What do I need to do when I arrive?

Please make your way to the main reception area where you will be greeted by one of our guest relations team, this is where you would check in.

 

Can I get specific pictures of the lodge I am staying in?

Unfortunately this is not something we can provide, the reason for this is lodges are constantly changing, therefore this is something we would not be able to offer.

 

What time do I need to check out?

10am is the normal check out time, we do offer late check outs at an additional cost please call 0844 414 8081.

 

How many dog can I have in one lodge?

You can have 2 large dogs or 3 small dogs per lodge.

 

If there is an emergency what do I do?

In your lodge there will be a sign with your welcome pack containing all the numbers you would need if an emergency was to arise.

 

What happens if I arrive on park early?

We will accommodate as soon as your lodge is ready, however please arrive as close to your grading time as possible.

 

 

Does it cost to use the gym at Norfolk park?

No this is a free facility for you to use.

 

Can I book treatments at the spa with you direct?

Unfortunately you would need to call the spa to book any treatments the number to call is 01692 503 175 you can also visit the Norfolk spa website: www.norfolkspa.co.uk.

 

Do all your parks offer *Wi-Fi?

Woodlands         Full service

Norfolk               Full service

Elm Farm           PAYG by Park Owners

Lazy Otter         There is no Wi-Fi provided on this site

Hilton woods     Full Service

Blossom               Full service

*we cannot guarantee any Wi-Fi service due to our park locations.

 

Do your parks offer hire facilities e.g. bike hire ?

Unfortunately we do not offer any hire facilities.

 

Do you have swimming pools at all off your parks?

We provide a free of charge swimming pool at Norfolk park, this is the only park that has this facility.

 

Will there be children clubs on park?

Unfortunately we do not offer children clubs on park.

 

Is it possible to buy a holiday home on park?

Yes it is possible to find out more information please call 0845 123 6333

 

Can I book my next holiday before I leave?

You can book another holiday anytime when you are on park, just ask at the reception and the will help you.

 

Can I request to be allocated in a specific area of the park?

All requests are subject to availability, if you have a request please contact 0844 414 8081.

 

Does the lodge have pots/pans and crockery etc.?

Yes all you need for a self-catering holiday is in the lodge.

 

What is included in my lodge?

 

Fitted kitchen, ensuite with shower, fridge, colour television, free gas and electric, free bed lining and towels.

Specific types of accommodation may include additional facilities, please refer to the individual accommodation descriptions for more information.

Can we help?

Call our customer service number on 01279 905 881

Request a callback

Our customer services team can contact you at a time that suits you.