Call our customer service number on 01279 905 881
Tel 01279 905 881
Tel01279 905 881
Mon to Fri 9:30am-7pm, Sat & Sun 9am-5pm
Have you seen an offer that has caught your eye? Why not give one of our lodge holiday representatives a call now.
The Dream Lodge Group requires your deposit at the time of your booking and you will be required to pay the outstanding balance 8 weeks before your arrival date. If you are looking to book a lodge closer to 8 weeks in advance, then the full amount of the holiday would need to be paid when booking and no deposit would be required.
You will receive your Booking Confirmation by post 3-5 working days after booking. Please allow up to 14 working days before contacting The Dream Lodge Group if you have still not received your Confirmation letter. You should also receive a confirmation email immediately after confirming your booking.
Yes, all furry friends are welcome! There’s no need to leave them at home or find someone to look after them as on every park we have lodges that are pet friendly.
The Dream Lodge Group accept Visa, Visa debit, MasterCard, cheques or bank transfers.
The check in times all of our lodge grades are between 4pm-6pm
However if you are checking in any time after 6pm there will be a £25 charge
The Dream Lodge Group offers you the opportunity to arrive any day of the week!
Yes, as long as the lodge you’ve requested for is available on your preferred dates, you can alter the dates of your holiday or the name on the Booking Confirmation; however this will incur a £25 administration fee per change.
Yes, The Dream Lodge Group aims to make your stay as comfortable as possible so we provide all lodges with fresh linen including bedding and towels.
Yes we do, please refer to our Flexilets service on our website.
Due to the high demand of the lodges we cannot confirm which lodge you are in until 24 hours prior to your arrival. However please rest assure you will be allocated a lodge in your requested grading
Yes, please contact our Customer Service team on 08444148081 or at email@example.com
Yes, please send the payments to firstname.lastname@example.org
No due to H&S we have now changed all of our BBQ’s over to disposable BBQ’s.
Unfortunately not. We do offer an alternative option in the form of a welcome hamper which will be ready and waiting in the lodge for your arrival if purchased.
You if select the park of your choice from the home page, click locations, you will then be given the option for directions.
We offer themed nights in The Olive Tree Restaurant at Norfolk Park, please contact our customer service team for further information of any scheduled events during your stay.
Any additional extra’s will be made clear at the time off booking. When using a debit card there is no extra charge, when paying via credit card there is a 2% surcharge.
We do not accept stag or hen parties unless authorised, we do not accept any booking made by under 21’s.
Yes we can provisionally hold lodges for up to 24 hours, provisional bookings cannot be made online.
We can provide travel cots and high chairs these have an additional charge of £10 per item.
Parents need to provide their own linen for travel cots.
Yes all utilities gas, electric, water and heating is included in the cost of your holiday.
Smoking is prohibited in all off our lodges.
See section 9.3 of the terms and conditions.
Unfortunately we do not provide insurance.
There are wheelchair friendly lodges on the park, if this is something you require please talk to your booking advisor at the time of making your booking.
We do accept group bookings, please call our booking line for more information on 01844 414 8080.
Yes where possible you could extend your booking, all extensions are subject to availability and payment of additional costs. Please call 0844 414 8081
Please make your way to the main reception area where you will be greeted by one of our guest relations team, this is where you would check in.
Unfortunately this is not something we can provide, the reason for this is lodges are constantly changing, therefore this is something we would not be able to offer.
10am is the normal check out time, we do offer late check outs at an additional cost please call 0844 414 8081.
You can have 2 large dogs or 3 small dogs per lodge.
In your lodge there will be a sign with your welcome pack containing all the numbers you would need if an emergency was to arise.
We will accommodate as soon as your lodge is ready, however please arrive as close to your grading time as possible.
No this is a free facility for you to use.
Unfortunately you would need to call the spa to book any treatments the number to call is 01692 503 175 you can also visit the Norfolk spa website: www.norfolkspa.co.uk.
Woodlands Full service
Norfolk Full service
Elm Farm PAYG by Park Owners
Lazy Otter There is currently no Wi-Fi provided on this site
Hilton woods There is currently no Wi-Fi provided on this site
Blossom Full service
*we cannot guarantee any Wi-Fi service due to our park locations.
Unfortunately we do not offer any hire facilities.
We provide a free of charge swimming pool at Norfolk park, this is the only park that has this facility.
Unfortunately we do not offer children clubs on park.
Yes it is possible to find out more information please call 0845 123 6333
You can book another holiday anytime when you are on park, just ask at the reception and the will help you.
All requests are subject to availability, if you have a request please contact 0844 414 8081.
Yes all you need for a self-catering holiday is in the lodge.
Fitted kitchen, ensuite with shower, fridge, colour television, free gas and electric, free bed lining and towels.
Specific types of accommodation may include additional facilities, please refer to the individual accommodation descriptions for more information.